Delta Airlines found itself scrambling to shore up its patriotic credentials after U.S. troops returning from Afghanistan posted a YouTube video complaining the airline had charged them more than $2,800 in excess baggage fees.
"We showed up and found out we had too many bags," Army Staff Sgt. Robert O'Hair, of the 95th Infantry Division, said in the video, the Huffington Post's Amanda Terkel reported today.
"We had four bags, and Delta Air Lines only allows three bags. Anything over three bags you have to pay for, even though there's a contract between the United States government and Delta Air Lines: When returning from Afghanistan on military orders, you're authorized up to four bags."
The 34 soldiers, from the 95th Infantry Division, had to pay $200 each out of pocket to the airline to transport their fourth bag.
Delta Airlines on Wednesday changed its policy to permit active-duty soldiers traveling economy class to check four bags at no extra fee, Terkel writes in an update.
For now, however, the 34 returning soldiers are still awaiting word of what Delta plans to do about the fees it assessed to them under the old policy. Terkel reports that a social-media spokeswoman for Delta, identified only as Rachel R., said that the company was telling the soldiers it was sorry for the episode. "She apologized to the Army unit on behalf of Delta and said the airline would be reaching out to each of them personally 'to address their concerns and work to correct any issues they have faced,' " Terkel writes. "Rachel R. did not say whether the soldiers would be reimbursed." You can read Rachel R.'s comments on the company's policy on the Delta Airlines blog
"We showed up and found out we had too many bags," Army Staff Sgt. Robert O'Hair, of the 95th Infantry Division, said in the video, the Huffington Post's Amanda Terkel reported today.
"We had four bags, and Delta Air Lines only allows three bags. Anything over three bags you have to pay for, even though there's a contract between the United States government and Delta Air Lines: When returning from Afghanistan on military orders, you're authorized up to four bags."
The 34 soldiers, from the 95th Infantry Division, had to pay $200 each out of pocket to the airline to transport their fourth bag.
Delta Airlines on Wednesday changed its policy to permit active-duty soldiers traveling economy class to check four bags at no extra fee, Terkel writes in an update.
For now, however, the 34 returning soldiers are still awaiting word of what Delta plans to do about the fees it assessed to them under the old policy. Terkel reports that a social-media spokeswoman for Delta, identified only as Rachel R., said that the company was telling the soldiers it was sorry for the episode. "She apologized to the Army unit on behalf of Delta and said the airline would be reaching out to each of them personally 'to address their concerns and work to correct any issues they have faced,' " Terkel writes. "Rachel R. did not say whether the soldiers would be reimbursed." You can read Rachel R.'s comments on the company's policy on the Delta Airlines blog
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